Expert knowledge | July 25, 2019

Effective communication in IT outsourcing projects

More and more companies nowadays outsource their IT services. Previously it was a measure to reduce project costs, but today outsourcing companies provide high-quality services that the majority of companies are completely satisfied of. However, companies can also encounter some communication challenges that usually hinder the smooth operation processes of their projects and can lead to an inevitable fail. Therefore, extra attention should be paid to the project’s communication to ensure progress and success.

What are the main challenges?

Here are the most common challenges that businesses and IT outsourcing companies may encounter during their collaboration.

  • One of the main barriers in IT outsourcing is cultural and language difference. Often, insufficient language proficiency level can be a serious obstacle for the smooth workflow. This is the reason offshore teams are not fully capable of understanding project details, requirements and executing the assigned task as expected.
  • Communication problems might also occur because some professional terms are not agreed and are challenging to understand. Therefore, it’s highly recommended to discuss such nuances and agree terms before the beginning of a project.
  • Customers usually want to save their time and money significantly and respectively, they don’t spend enough time describing the project details accurately. Lack of communication can cause serious misunderstandings as developers are supposed to understand the client’s wishes from minimum project description details. As a result, developers don’t always manage to meet and implement the initial client’s ideas, and it leads to revisions that require additional time and expenses. 
  • Often clients set some tasks from a business point of view, and they are not aware that some of them cannot be performed from the programming point of view. Vice versa, outsourcing managers can offer some great programming ideas that will not be efficient for the business.

What are the best practices in IT project communication?

Communication is crucial for project success, so it’s necessary to avoid or address such problems. The overall project success depends on effective communication established at the beginning of a project.

If you want your project to succeed and communication to be effective, you should analyze the project’s needs and come up with an appropriate communication plan. It’s crucial to document communication activities on your project, its frequency, audience, and method of delivery.

In addition, a great advice will be to communicate with stakeholders on a weekly or bi-weekly basis to minimize misunderstanding and prevent project task failure. All information you share has to be in a unique format, delivered to the right employee at the right time.

Effective IT outsourcing solution

Development companies collaborate with outsourcing professionals from all over the world. As it has been already mentioned, cultural and language differences are the main challenges in effective communication. For companies located in Western Europe, IT nearshoring is the best decision as these differences are minimal and therefore, it will be much easier to attain efficient workflow.

If you want to go for IT outsourcing consider Poland which is the best and the most convenient choice for your business for multiple reasons. First of all, Poland has hundreds of the most skilled and experienced professionals in IT outsourcing. Polish developers have an excellent command of verbal and written English which is also beneficial for your project. Convenient location and adequate time-zone will allow you always to stay tuned to outsourcing experts to ensure the best results.

Read also: Why to outsource instead of recruiting

Agnieszka Bujak

Agnieszka Bujak

International Business Development Manager

Business Development Manager with ten years of sales experience on international markets. At JCommerce, she is responsible for the development of the company's services in the Benelux countries and in France. In her private life, she loves reading (Scandinavian crime novels and professional literature about sales and negotiations), travelling and cooking.