Managed Services

Nearshore Support to Share the Delivery Risks of Continuous Software Development Projects

Engage us to develop and scale multiple IT projects. 

Use the know-how and experience of our nearshoring teams to build an effective strategy of maintenance and development for the IT solutions based on ITIL best practices. 

What we offer

We are responsible for a given business area using the Managed Services frame, including the maintenance and development of supported system. All services are performed in accordance with the agreed SLA and service KPI’s used to measure system operations.

Combining effective processes with a wide portfolio of skills and high scalability makes us a reliable partner in times of both calm and stormy waters.

Get the full benefits of managed services

  • Focus on your core business
  • Better management of up-time
  • Access to unlimited expertise
  • Cost-effectiveness

Flow of nearshoring managed services

Design

  • Service catalog setup
  • Setup ITSM system
  • Service Level Management
  • Capacity setup
  • Escalation path

Transition

  • Knowledge management
  • Internal tests
  • Documentation
  • Service Deployment

Operations

  • Covering all processes, Incident & Change and Problem Management
  • Monthly reporting
  • Improvements
  • Optimization

Scale your project with a dedicated nearshore team

Describe your IT project in a few words and let us find you the best model of nearshoring cooperation.

I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as: my full name, e-mail address, telephone number and Skype ID/name for commercial purposes.
I hereby agree that JCommerce Sp. z o.o. shall process my personal data (hereinafter ‘personal data’), such as: my full name, e-mail address and telephone number for marketing purposes.
I have been informed by JCommerce Sp. z o.o., 3 Ks. Piotra Sciegiennego St., 40-114 Katowice – the personal data controller – that:
- The provision of the aforementioned personal data is voluntary but essential for commercial or marketing purposes, if I have given my consent in this regard;
- I have the right to access the content of my data, including to receive copies of it and correct it, delete it and limit the processing of it, as well as the right to transfer it, the right to object to the processing of it, and the right to withdraw my consent at any time. However, the withdrawal of my consent shall not affect the lawfulness of processing carried out on the basis of the consent in question prior to its withdrawal;
- A statement of withdrawal of my consent to the processing of personal data should be submitted to the headquarters of JCommerce Sp. z o.o. or sent to the following e-mail address: zgody@jcommerce.pl. The withdrawal of consent to the processing of personal data shall result in the inability to fulfil the aforementioned processing purposes;
- The personal data provided shall be shared by JCommerce Sp. z o.o. with the company’s authorised employees and individuals collaborating with JC under civil-law contracts, who are involved in the implementation of the purpose of the processing;
- The data provided shall be processed on the basis of the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), ‘GDPR’;
- Should you have any questions regarding the protection of your personal data, please contact us by e-mail: odo@jcommerce.pl;
- The personal data provided shall be processed for as long as is necessary for the purpose for which it was supplied, or until I express my objection in this regard. In the event of filing an objection, JCommerce Sp. z o.o. shall no longer process my personal data for the aforementioned purposes, unless it can demonstrate that there are valid and legally justified grounds overriding my interests, rights and freedoms or my data is necessary to establish, pursue or defend a claim, if any;
- I have the right to file a complaint to the supervisory authority if I consider that the processing of the aforementioned personal data violates the provisions of the General Data Protection Regulation of 27 April 2016.
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