news | June 30, 2015

Poland – the best location for IT outsourcing in Europe

”KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15” is a report prepared by KPMG, a global network of professional firms providing Audit, Tax and Advisory services. This year’s study focuses on the needs, concerns and expectations of the global outsourcing market. In conclusion, Poland is the second most attractive location for IT outsourcing in the world.

The report was prepared on the basis of a survey covering close to 2100 contracts held by over 450 clients of outsourcing service providers. The survey collated responses from client organizations across the EMEA, ASPAC and Americas regions, and covered all commercial sectors, including both central and local government. It comprised senior buyers and key outsourcing decision makers, such as CXOs and their direct reports.

According to the respondents who participated in the KPMG global survey, the most preferred location for IT outsourcing was India (42% of responses). Next was Poland (8% of responses), followed closely by Brazil (6% of responses). Among the preferred locations for IT outsourcing in the countries of Eastern Europe and South America, Poland has the most mature IT outsourcing market.

“The results of the report are in line with our observations of the market. As a nearshoring service provider we are receiving more and more business inquiries from companies looking for IT partners in Poland. Interestingly, the benefits of nearshoring are perceived by large multinational corporations as well as developing companies. I am convinced that this model of buying services will grow stronger from year to year”– Paweł Mikler, International Business Development Manager at JCommerce.

According to a report, more mature organizations are increasingly turning to the transformation of local and central IT departments to a model of Shared Service Centers (SSC), operating – in the case of multinational companies – in global business service centers. This increasingly popular trend will continue to strengthen in the next 2-3 years. On the other hand, despite an increasing share of IT shared services in large companies – as much as 73 percent – public sector organizations are still not getting to use shared services in their business.

View a PDF of the KPMG Report.