Outsourcing | January 11, 2018
Outsourcing IT Services Supports Projects
The number of companies that is opting to outsource their IT projects is increasing, although some of them are not even aware of it. Enlisting an external contractor to create a website or a mobile application, or to implement an IT system, or hiring a specialist from another company for a specific project, are all forms of outsourcing which are very often used in today’s business environment. Yet many entrepreneurs are still afraid of the word “outsourcing”, especially if their company has its own IT team and all projects are implemented on their own. But having a whole team of programmers, or an IT team in general, is not always as flexible as one would like, not to mention the fact that it can be a very costly solution. In addition, the problem of finding and recruiting employees with suitable knowledge and skills is becoming an ever greater challenge for companies.
Wages in the IT industry are growing regularly, maintaining consistent growth of 10% year-on-year in the area of software development and implementation. Companies whose main activity is not directly related to software development may have a significant problem with providing programmers with the expected work conditions. Or the opposite may apply – a lack of knowledge of the reality of the market will lead to an overestimation of the costs associated with hiring such a specialist. In addition, in the IT industry, the level of remuneration is not the only factor determining the success of the recruitment process. Developers also expect comprehensive social security, benefits, recreational facilities, modern office space, or subjective conditions such as a guarantee of working on interesting projects. Smaller companies, or those operating in completely different sectors of the economy, rail against the growing problems they have to maintain their own IT resources.
We take pride in being one of the Best Eastern European Software Development Companies with others not coming close in terms of affordability, experience and high standard of programming quality.
Why do we decide on outsourcing?
When I talk to clients about their needs, motives and the reasons for their decision to outsource IT services, the most common elements are:
- Cost reduction – we have to reduce costs or be flexible enough to keep them under control.
- Scalability – we must ensure that we can develop resources quickly whenever they are needed.
- Quality and specialist knowledge – Numerous IT projects end in failure, which brings about significant financial losses. We must make sure that the team consists of experts who understand our company, the requirements, as well as complex business processes, and will be able to complete the tasks so that the company and the clients are satisfied with the products and services.
- Delivery time – we need to get a team together and get the project off the ground within 2 – 4 weeks. The project must be completed quickly and the highest standards of quality must be maintained.
- Communication – the team must clearly understand what our needs are and at the same time feel comfortable giving their point of view.
- Proximity – it may turn out that we need to discuss problems face-to-face, so the trip between offices must be short, convenient and cheap.
The last two elements especially are extremely important from the point of view of outsourcing IT projects. The specificity of IT projects is such that the client must be constantly in touch with the specialists working on the project. Otherwise, the expectations of the client may differ from the progress of the project. And that brings significant financial consequences.
Location of the Outsourcing Partner
In this context, geographical proximity is a very important criterion for choosing an outsourcing partner. In the case of JCommerce, clients can choose one of 7 offices in Poland, the location of which has been adapted to business needs in accordance with the principle that our specialists should always be closest to the customer. This is important, as every now and again (e.g. once a month or once a quarter) bringing the parties involved in the project together is essential. Face-to-face meetings are used for:
- Knowledge transfer – which should be carried out at the beginning of the project or cooperation. During this phase, we have to introduce the teams involved in the project (on the outsourcing and client sides) to each other, collect data on the client’s activities, systems or applications which the client uses, as well as learn more about the needs and goals of the clients, discuss the action plan, and plan the next steps.
- Major planning sessions – after reaching a specified stage of the project, it is often necessary to discuss the course of cooperation and plan the next steps.
- Integration – thanks to which communication between teams and their involvement in the project are developed.
In addition, it should not be forgotten that in the modern, globalized economy, the company’s success is determined by two main factors: flexibility and innovation. The first of these means that the company must focus on the most important area of its activity, meaning what makes it unique on the market, and free up other areas to adapt to changing needs as quickly as possible. The service model is the most efficient solution in this context. The second factor, innovation, requires all companies to pay special attention to technology – regardless of the type of activity and the industry they represent.
The digital transformation of the global economy is already a fact, and it will go on regardless of whether our company is ready or not. Outsourcing IT services allows you to focus on the core of your own business, and at the same time not to miss the boat when it comes to challenges associated with constant technological change.